SHIPPING
Where do you ship?
We ship across the United States and Canada.
Do you ship internationally?
Not at this time. We are focused on serving the US and Canadian markets well before expanding.
How long does delivery take?
Delivery times depend on the manufacturer or authorized retailer fulfilling your order. You will receive tracking information as soon as your device ships.
Is my shipping address important?
Yes — critically. Your device ships directly to the address you provide at checkout. Please double-check it before completing your order, as we cannot redirect a package once the supplier has dispatched it.
PRE-ORDERS
What does [Pre-Order] mean?
It means the device has been announced but not yet released. Placing a pre-order reserves your unit before launch day.
When will my pre-order ship?
Pre-orders ship once the manufacturer releases the product. Release dates are set by the manufacturer, not by Luxora, and can shift.
Can I cancel a pre-order?
Contact us before the device ships and we will do our best to help.
PRODUCTS
Are your products new and authentic?
Yes. Every device is brand new, sealed, and sourced from the manufacturer or an authorized retailer. We do not sell refurbished, used, or grey-market units.
Do products come with warranty?
Yes. Devices carry the manufacturer's standard warranty for your region.
Why is your catalog so small?
By design. We choose the current generation from manufacturers that lead their category, rather than listing everything available.
PRICING & PAYMENT
What payment methods do you accept?
We accept payments through PayPal, which also supports major credit and debit cards.
Why don't you show discounts or crossed-out prices?
Because we don't inflate a price just to cross it out. What you see is what the device costs.
Are taxes and duties included?
Applicable sales tax is factored into our pricing. You should not face surprise charges on delivery.
ORDERS & SUPPORT
How do I track my order?
You will receive tracking details by email once your device ships.
Something is wrong with my order. What do I do?
Reach out through our Contact page with your order number. We answer every message personally.