Shipping policy
SHIPPING POLICY
Last updated: July 2026
WHERE WE SHIP
Luxora ships to addresses within the United States and Canada. We do not currently ship to other countries, PO boxes, or freight-forwarding addresses.
SHIPPING COST
Shipping is free on every order. The price you see on the product page is the price you pay — no shipping charges are added at checkout.
PROCESSING TIME
In-stock orders are processed within 2-3 business days after payment confirmation. Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the next business day.
DELIVERY TIMES
For in-stock items, estimated delivery is typically 5-10 business days from the date of dispatch, depending on your location and the carrier.
Delivery estimates are not guaranteed. They depend on carrier performance, fulfilment schedules, weather, and other factors outside our control.
PRE-ORDER ITEMS
Some products on Luxora are offered as Pre-Order items — newly announced devices that have not yet been released by the manufacturer. Pre-order items are clearly marked as such on the product page, along with an estimated shipping window.
Pre-order items will not ship until the manufacturer's official release date. Once the product becomes available, we process and dispatch your order as quickly as possible — typically within 2-3 business days of the official launch.
Estimated shipping windows are based on manufacturer announcements and are subject to change. Luxora is not responsible for delays caused by manufacturer release changes, production shortages, or launch postponements.
By placing a pre-order, you agree to this extended timeline. If you no longer wish to wait, you may contact us at luxora.premium.tech@gmail.com to request a cancellation before the item ships.
SHIPPING ADDRESS RESPONSIBILITY
Customers are solely responsible for providing accurate and complete shipping information at checkout, including full name, street address, apartment or unit number, city, state or province, and ZIP or postal code.
Luxora is not responsible for orders that are delayed, misdelivered, returned, or lost due to incorrect, incomplete, or outdated shipping information provided by the customer. We strongly encourage all customers to double-check their shipping address before completing checkout.
If you notice an error in your shipping address, contact us immediately at luxora.premium.tech@gmail.com. We will do our best to correct it, but once an order has entered processing, address changes cannot be guaranteed, and once dispatched they are not possible.
Orders returned to sender due to an incorrect address may be subject to reshipping arrangements agreed with the customer.
ORDER TRACKING
You will receive tracking information by email once your order is dispatched. Please allow up to 24 hours for tracking data to become active in the carrier's system.
PACKAGES MARKED AS DELIVERED
If tracking shows your order as delivered but you have not received it, please:
1. Check with household members, neighbours, and building reception
2. Look in typical delivery locations around your property
3. Contact the carrier directly with your tracking number
4. Contact us at luxora.premium.tech@gmail.com within 7 days of the delivery date
Luxora is not liable for packages confirmed as delivered by the carrier that are subsequently lost or stolen. However, we will assist you in filing a claim with the carrier and will support your case with all documentation available to us.
LOST, DELAYED, OR DAMAGED PACKAGES
While we take every precaution to ensure your order arrives safely, Luxora is not liable for packages lost, delayed, or damaged in transit beyond what is covered by the carrier's or manufacturer's policies.
If your package arrives visibly damaged, please photograph the packaging and contents before unpacking further and contact us within 48 hours of delivery so we can assist with a carrier claim.
CUSTOMS, DUTIES, AND IMPORT TAXES
Orders are fulfilled domestically wherever possible, meaning most Canadian orders ship from within Canada and most United States orders ship from within the United States. In these cases no customs charges apply.
In the rare event that an order must cross an international border, any customs duties, import taxes, or brokerage fees are the responsibility of the customer and are collected by the carrier at the time of delivery. These charges are set by government authorities and are outside Luxora's control.
ORDER ACCURACY
Please review your order carefully before submitting payment. Once an order is placed and processing has begun, changes to product selection, quantity, or shipping address may not be possible.
QUESTIONS
For any shipping-related question, contact us at luxora.premium.tech@gmail.com — ideally before placing your order. We answer every message personally.