Política de reembolso

RETURN & REFUND POLICY

Last updated: July 2026

RETURN WINDOW

You may request a return within 10 days of the delivery date shown in your tracking information.

Requests received after this window cannot be accepted. Because we deal in current-generation devices sourced on demand, our return window is shorter than that of large general retailers — please review your order carefully before purchasing.

CONDITION REQUIREMENTS

To be eligible for a return, the item must be:

- Unopened and factory-sealed, with all manufacturer seals intact
- In its original packaging, undamaged and unmarked
- Complete with all accessories, cables, documentation, and inserts
- Free of any activation, registration, or pairing to an account

Opened devices cannot be returned. Once a factory seal is broken, a device can no longer be sold as new and we are unable to accept it back. This applies to all products in our catalog.

The only exception is a device that arrives damaged, defective, or incorrect — see the section below.

HOW TO REQUEST A RETURN

1. Email luxora.premium.tech@gmail.com within 10 days of delivery
2. Include your order number and the reason for the return
3. Wait for our reply with a Return Authorization and return instructions

Do not ship anything back before receiving a Return Authorization. Unauthorized returns cannot be tracked to your order and may not be refunded.

RETURN SHIPPING COSTS

For returns due to change of mind, the customer is responsible for return shipping costs. We recommend using a tracked and insured service — the item remains your responsibility until it is received and inspected.

For returns due to a damaged, defective, or incorrect item, Luxora covers all return shipping costs.

RESTOCKING FEES

Certain products — including foldable devices, tablets, wearables, and select premium items — may be subject to a restocking fee of up to 5% of the item price, deducted from your refund. Where a restocking fee applies to your item, we will confirm the exact amount when issuing your Return Authorization, before you ship anything back.

No restocking fee applies to items that arrive damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your device arrives damaged, defective, or is not the item you ordered, contact us at luxora.premium.tech@gmail.com within 5 days of delivery.

Please include:

- Your order number
- Clear photographs of the item and its packaging
- A description of the issue

For shipping damage, photograph the outer packaging before unpacking further where possible.

We will arrange a replacement or full refund at no cost to you, including return shipping. Reports received after 5 days may not be eligible, as this is the window in which claims can be filed.

MANUFACTURER WARRANTY

All devices sold by Luxora are brand new and carry the manufacturer's standard warranty for your region.

If a fault appears after the return window has closed, the manufacturer's warranty is the appropriate route — contact Apple, Samsung, Sony, Nintendo, or ASUS support directly, as they can service the device far faster than we can process a return. We are happy to help you locate the correct support channel.

PRE-ORDER CANCELLATIONS

Pre-orders may be cancelled at any time before the item ships, for a full refund with no fee. Email us at luxora.premium.tech@gmail.com with your order number.

Once a pre-order has shipped, the standard 10-day return window and all conditions above apply.

REFUNDS

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method used at checkout. Please allow 5-10 business days for the funds to appear, depending on your payment provider.

Refunds cover the item price, minus any applicable restocking fee. Original shipping was free and therefore nothing is deducted for it.

ITEMS WE CANNOT ACCEPT

- Devices with a broken factory seal
- Items missing accessories, packaging, or documentation
- Items returned without a Return Authorization
- Items reported after the 10-day window
- Items damaged after delivery through misuse or accident
- Devices already activated or registered to an account

ORDER CANCELLATIONS

Orders can be cancelled for a full refund before they enter processing. Once processing has begun, cancellation cannot be guaranteed — contact us immediately at luxora.premium.tech@gmail.com and we will do everything possible.

QUESTIONS

For any question about returns or refunds, contact luxora.premium.tech@gmail.com. We answer every message personally, and we would rather help you choose the right device before you buy than process a return afterwards.